Shop Policies


We want you to be totally happy with your purchases, and whether you're shopping in the institute or at our online shop, it's our mission to make your experience as fantastic as possible.

 

Products

Product selection and prices may differ between our online shop and our San Antonio institute. Online products are shipped from our fulfillment center, not from the institute.

 

Return Policy

Because of the intimate nature of our products, we cannot accept returns of items purchased online. If your item is defective, please contact us within 30 days, provide your name, order number and product information. A defective item will be replaced with the same item. If the same item is not available, we will credit your account or allow you to select another product of the same value. 

 

Shipping Privacy

Because your privacy is important to us, packaging is discreet.

 

Personal Information

We do not share your personal information or e-mail address with any other business. 

 

International Shipping

We ship internationally to many destinations in North and South America, Australia, Europe and Asia. If your location's customs authorities confiscate or refuse delivery of sexually-themed items, you will not be credited. International shipping options are provided during check out. Free shipping offers do not apply to international shipments.

 

Undelivered Packages

If you miss your delivery and the order is returned to our shipping department, we will gladly reship it to you. You will be billed for the original and reshipping charges. Orders that have been shipped and are refused or returned will be charged shipping fees and a 10% cancellation fee. Credit will be issued less shipping charges and the 10% fee.

 

Back Orders

You will be contacted if any of the items on your order are not available. Items that are in stock will be shipped immediately. When the back order or replacement items are shipped, we will pay the shipping charges on the second order. You will only be charged for the product when it is shipped plus applicable shipping charges.

 

Order Cancellations

Orders are usually processed and same day and always within 24 hours. Orders cancelled immediately will incur no charges. After 24 hours, there will be a cancellation fee of 10%. Orders that are cancelled after they have been shipped will be charged shipping charges and 10% cancellation fee. Credit will be issued for the return, less shipping charges and the cancellation fee.

 

Contact Us

Contact@SexologyInstitute.com

Phone: 210-487-0371